General Terms of Sale
Destination within Japan:
Prices are listed including consumption tax.
All prices include handling cost. Handling covers the cost of shipping materials.
Some countries may charge a customs/duty/fee/tax when the parcel arrives to destination. We are not responsible for that fee.
[Time of Finalization of Sales Contracts]
A sales contract is considered finalized when COSMIC WONDER Co. ("Center for COSMIC WONDER Online Store", "we", "us" or "our") sends the order confirmation e-mail to you.
[Cancellation of Orders and Exchange and Return of Products]
Orders cannot be cancelled once the sales contract has been finalized.
If you wish to cancel an order after the sales contract has been finalized, please contact our customer service center.
*Products cannot be exchanged or returned after they have been delivered.
*If you wish to exchange or return a delivered product, you must contact us within 7 days of its arrival.
*The following types of products cannot be canceled, returned, or exchanged regardless of the preceding provisions.
1) Opened or used products
2) Products damaged or soiled in the customer’s possession
3) Products with some parts missing, including packaging (bag/case)
4) Products customized or processed as specified in customer’ order.
5) Other products indicated as non-returnable on the product showcase page
If you receive a product that is clearly defective or the wrong product, we will pay the shipping costs associated with its return.
If you wish to return a product for other reasons, you are responsible for the shipping costs.
We assumes no responsibility for defects in products sold, except as described in the previous section.
The product photographs featured on this Web site depict the actual product. However, colors and other attributes may appear different when viewing the product through a computer monitor as compared to viewing the product directly.
Please understand that we cannot be held responsible for delivery failure or garbled text in e-mail sent by us to you or sent by you to us.
When multiple products are ordered at once and one or more items are out of stock, we may at its discretion delay shipment until all ordered products are ready.
Products cannot be delivered to certain countries and regions for safety and other reasons. For a list of countries and regions where products can be delivered, please see our separate “Worldwide Delivery Area”.
Products are shipped in standard export packaging designed to endure international shipping.
We will assume responsibility for product damage or destruction caused by faulty packaging, but assumes no responsibility for accidents caused by mishandling of packages by the customer.
Unless a separate agreement exists, risk of loss or damage passes to the customer at the time products are transferred to the ocean or air freight carrier in Japan. However, we retains ownership of products until all associated costs are paid in full.
We assumes no responsibility for non-fulfillment or delay in fulfillment of product shipping or contract obligations due to war, civil strife, riots, labor disputes, epidemics, fire, floods, earthquakes, embargos, government order, or other circumstances beyond our control.
All conflicts, disputes, and differences of opinion that may arise between parties regarding this contract or related matters and that cannot be settled by the parties themselves shall be finally settled through arbitration in Japan according to commercial arbitration rules of the International Commercial Arbitration Association. Judgments rendered by arbitrators are considered final and binding for both parties.
The finalization, validity, fulfillment, and construe of this contract are governed by the laws of Japan.
This contract is effective as of November 16, 2012.
COSMIC WONDER Co.